Shipping Policy

Thank you for choosing Mjgstore! We are committed to providing you with a seamless shopping experience, and part of that commitment is ensuring a reliable and transparent shipping process. Please take a moment to review our shipping policy.

Shipping Countries

We primarily ship to Australia, but we also ship to the USA, UK, Canada, New Zealand, and various European countries.

Shipping Rates

Free delivery is available on orders equal to or above 150 AUD. For orders worth less than 150 AUD, shipping fees will be calculated as follows:

Shipping fee = 4.95 AUD + 5 AUD per unit.

Here’s a breakdown to help you understand the calculation:

  • For orders with 1 unit: Shipping Fee = 4.95 AUD + 5 AUD = 9.95 AUD
  • For orders with 2 units: Shipping Fee = 4.95 AUD + (5 AUD per unit * 2 units) = 14.95 AUD
  • For orders with 3 units: Shipping Fee = 4.95 AUD + (5 AUD per unit * 3 units) = 19.95 AUD
  • For orders with 4 units: Shipping Fee = 4.95 AUD + (5 AUD per unit * 4 units) = 24.95 AUD
  • For orders with 5 units: Shipping Fee = 4.95 AUD + (5 AUD per unit * 5 units) = 29.95 AUD
  • For orders with 6 units: Shipping Fee = 4.95 AUD + (5 AUD per unit * 6 units) = 34.95 AUD
  • And so on

As you can see, for each additional unit of the item in your order, the shipping fee will increase by 5 AUD. This structure ensures a fair and straightforward shipping cost calculation based on the number of units in your purchase.

Shipping Times

Orders are typically dispatched within 5-10 business days, excluding order processing time. Upon shipment, a comprehensive shipping confirmation email will be sent, containing detailed tracking information.

Order Processing

On average, we aim to process orders within 2-4 business days from the completion of your payment. In specific instances, such as peak seasons or extraordinary events like a pandemic, order processing time may be extended. Timely email notifications will be sent to inform you of any delays in order processing.

Tracking Information and Order Status

Regularly check your email for notifications on changes in your order status. Alternatively, to gain comprehensive visibility into the status of your order, we suggest accessing your personal account on our website. This will enable you to conveniently track all aspects of your order. The shipping confirmation email includes a tracking link to monitor your real-time package’s location.

Delays and Delivery Issues

Please be aware that unforeseen circumstances beyond our control, such as weather conditions, or other external factors, may cause delivery delays. Your understanding in these situations is highly appreciated. For any unexpected issues, our dedicated 24/7 support team is available via email at [email protected] to promptly address customer concerns.

Returns and Refunds

For detailed information about our return and refund policies, please refer to the Returns & Refunds Policy page.