Frequently Asked Questions
At Mjgstore, we are committed to providing you with an exceptional shopping experience. To ensure clarity and transparency, we have compiled a list of frequently asked questions that cover various aspects of our products, services, and policies.
These FAQs are designed to offer quick and comprehensive answers to common queries. If you can’t find the information you’re looking for or have additional questions, our dedicated customer support team is ready to assist you at support@mjgstore.com.
1. What countries do you ship to?
Currently, we offer shipping to Australia only.
2. Which products can be returned?
We understand that sometimes things don’t go as planned, and you may need to return a product. Generally, products that are eligible for return are those in their original condition, unused, and accompanied by the original packaging.
To find out if a specific product is eligible for return, please refer to our Returns & Refund Policy on our website. If you have any doubts or questions about a particular item, our customer support team is available to guide you through the process.
3. How long does the return period last?
We want to ensure that you have sufficient time to evaluate your purchase and decide if it meets your expectations. Our standard return period is 60 days from the delivery date. This timeframe allows you ample opportunity to inspect the item and return it if necessary.
4. Do you accept returns/exchanges?
Yes, we gladly accept returns and exchanges. The return process can be initiated by contacting our customer support team. For more detailed information, please refer to our Returns & Refund Policy.
5. How can I track my order?
Tracking your order is easy! Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the designated courier’s website to monitor the status and location of your package in real time.
6. What if my order arrives damaged?
We apologize for any inconvenience. If your order arrives damaged, please contact our customer support team within 60 days of receiving the package. To expedite the process, provide video/photos of the unboxing process. We will promptly assess the situation and arrange for a replacement or refund according to your request.
7. Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
Yes, we understand that minds can change. We offer refunds for change of mind within 3 days from the date of delivery. To initiate a refund, please contact our customer support team. The items must be in their original condition, and return requests will be processed promptly. For more details on our return policy, please refer to the Returns & Refund Policy on our website.
8. How long does it take you to process an order before it is dispatched?
Our order processing time typically ranges from 2 – 4 business days. During this period, we ensure that your order is carefully reviewed, prepared, and packaged with the utmost attention to detail. Once the processing is complete, your order will be dispatched, and you will receive a shipping confirmation email containing the relevant tracking information.