Return & Refund Policy
Thank you for choosing Mjgstore for your purchase. We strive to provide you with high-quality products and an exceptional shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations when it comes to returns and refunds.
We accept returns within 90 days from delivery date.
In all cases, if you wish to return an item, please contact us first and follow our return instructions. Unauthorized returns will not be accepted, and we will not be responsible for items returned without prior approval.
Damaged Items/Wrong Product
If you encounter Faulty items, or damaged items or receive the wrong product, please contact us at support@mjgstore.com and attach the video recording of the unboxing process (essential for determining the condition of the order upon receipt).
We will assess this video and other necessary information to decide whether to accept or deny your return request. Upon receiving your email request, we will respond within 24 hours. Should your return be approved, we will furnish you with a unique return authorization number and detailed instructions on the proper procedure for returning the item.
We kindly request that you send the item back to us, along with the provided return authorization number, within 7 days from the date of receiving the return acceptance email. Please be advised that if you do not send the return item within this timeframe, the return request will no longer be valid.
Once we have received the item, our dedicated team will initiate the refund process within 48 working hours. Alternatively, should you opt for a replacement, we will arrange for another intact item to be promptly shipped to you.
We will cover the return shipping cost in this case.
Customer Change of Mind
We understand that sometimes customers may have a change of mind after receiving an item. In such cases, we offer a return or refund option.
Please note that in this case, we ship exactly what you ordered; however, if you later feel it does not meet your expectations or wish to change the size, change the color, return the item without any reason, or simply change your mind, this would fall under a change-of-mind request.
- Request acceptance period: Customers are eligible for return or refund within 3 days from the delivery date.
- Condition: Items must be in their original condition, unused, and in their original packaging.
- Process return: In this case, the return shipping cost will be the customer’s responsibility and will be deducted from the refund, along with a 15% restocking fee. Once we receive the returned items, we will process the refund or replacement within 48 hours.
- Shipping fee: The shipping fee for returning the item is paid by the customer.
Cancellation After Ordering
You can cancel your order within 24 hours after placing the order.
If you contact us after 24 hours, you will need to wait for the item to be delivered and then return it to us following our return process. Once we receive the returned item, we will process your refund within 48 hours.
In this case, the return shipping cost will be the customer’s responsibility and will be deducted from the refund, along with a 15% restocking fee.
Package Never Arrived
If your package has not arrived within the expected delivery time, please contact us at support@mjgstore.com. Our team will investigate and provide a replacement product or refund as soon as possible.
Refund Method
Upon receiving your returned item, we will process the refund to your original payment method within 48 hours. It will take an additional 1-3 days for the refunded amount to appear in your payment account.